Refund policy
At HR Trading, customer satisfaction is our top priority. We proudly serve 10,000+ satisfied customers and are committed to providing 100% quality products. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Return Policy
We offer a 14-day return policy.
Customers may request a return within 14 days of receiving the product.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in its original condition
- The item must be returned with original packaging
- The product must not be damaged due to misuse or improper handling
- Proof of purchase or order details must be provided
Exchange Policy
We offer exchanges for eligible products.
Customers must request an exchange within 7 days of receiving the product.
Exchange requests are accepted in the following cases:
- You received a defective product
- You received a damaged item
- You received the wrong product
Return & Exchange Process
To request a return or exchange, customers must contact our customer support team with their order details.
Once the request is approved, our team will provide instructions on how to complete the return or exchange process.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
- Used or damaged products
- Products without original packaging
- Items damaged due to customer misuse
- Clearance or final sale items (if applicable)
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed according to the store policy or original payment method.
Important Notes
Customers are advised to check the product at the time of delivery. If you receive a damaged or incorrect item, please contact our support team as soon as possible for quick assistance.
Thank you for shopping with HR Trading. We are committed to delivering high-quality products and excellent customer service.